Submit a Complaint / Support Request

We're here to help resolve your concerns and improve our services.

Select Complaint Type
Provide Details
The more details you provide, the better we can assist you.
Contact Information
Privacy Notice: Your contact information is used solely for follow-up communication regarding your complaint and is kept confidential.
You will receive a confirmation email after submission.
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Process Overview
1
Submit
Fill out the complaint form
2
Review
We review your complaint
3
Investigate
Investigation and resolution
4
Follow-up
Updates and closure
Response Times
Acknowledgment 24 hours
Initial Response 3-5 days
Resolution 7-14 days
*Response times may vary based on complaint complexity
Urgent Issues?

For critical pharmaceutical supply emergencies

Emergency Short Code: 8772
Visit Us - EPSS Head Office Location
Ethiopian Pharmaceuticals Supply Service (EPSS)
Address

In front of St. Paul's Hospital,
Addis Ketema K/K, Woreda 05,
Addis Ababa, Ethiopia

Plus Code
2PWG+6V Addis Ababa
Phone Numbers
+251-11-27-63-268 8772 (Short Code)
Working Hours

Monday - Friday: 8:30 AM - 5:30 PM
Saturday: 8:30 AM - 12:30 PM
Sunday: Closed

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EPSS Assistant Online · Ethiopian Pharmaceuticals Supply Service